FEWA bill & tariff guide.
Federal Electricity & Water Authority, serving Ajman, UAQ, RAK, Fujairah and parts of Sharjah. Tariffs, helpline, and how to read your bill.
The Federal Electricity and Water Authority (FEWA) is the UAE federal utility serving Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah, and parts of Sharjah outside SEWA territory. FEWA bills are built from a slab-based electricity charge (fils/kWh), a water charge (per imperial gallon), fixed service charges, a fuel surcharge, and 5% VAT. Customer helpline: 8003392. Emergency electricity faults: 991.
FEWA service area & UAE utility map
The UAE's electricity and water distribution is split across five authorities; each emirate or sub-region has its own:
| Authority | Service area | Calculator |
|---|---|---|
| DEWA | Dubai | DEWA bill calculator |
| FEWA | Ajman, UAQ, RAK, Fujairah, parts of Sharjah | This page |
| SEWA | Sharjah city & surrounding | n/a |
| ADDC | Abu Dhabi city | n/a |
| AADC | Al Ain | n/a |
FEWA residential electricity tariff (2026)
FEWA charges residential electricity on a slab structure broadly aligned with the other UAE utilities. Indicative values for UAE nationals and expatriate residents, always verify against your most recent FEWA bill, as authorities update tariffs periodically.
| Category | Slab (monthly kWh) | Indicative rate (fils/kWh) |
|---|---|---|
| Expatriate residents | 0 – 2,000 | 23 |
| Expatriate residents | 2,001 – 4,000 | 28 |
| Expatriate residents | 4,001 – 6,000 | 32 |
| Expatriate residents | 6,001+ | 38 |
| UAE nationals (citizens) | Subsidised slabs | Lower rates apply |
Plus monthly fuel surcharge (set by FEWA) and 5% VAT. Bills also include water charges and fixed service fees. Estimate using ADAD's DEWA bill calculator for an indicative figure; the calculation method is similar; only the precise rates differ.
FEWA helpline & customer service
Toll-free helpline: 8003392: billing enquiries, new connection, account changes
Electricity fault / emergency: 991 (routes to FEWA in FEWA service areas)
Water emergency: 922
Website: fewa.gov.ae
Mobile app: "FEWA" on iOS and Android: bill view, online payment, fault reporting
UAE PASS: All FEWA services available through the national digital identity
How to pay your FEWA bill
- FEWA portal: log in at fewa.gov.ae with your account number or UAE PASS
- FEWA mobile app: instant bill view and one-tap payment via stored card
- UAE PASS: pay any FEWA bill through the national digital identity app
- Bank transfer: most major UAE banks support FEWA as a registered biller
- Auto-pay (direct debit): register your bank account once for automatic monthly payment
- Cash / card: at any FEWA customer service centre
Related reading
Frequently asked questions
The Federal Electricity and Water Authority (FEWA) provides electricity and water services to Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah, and parts of Sharjah outside SEWA territory. Dubai is served by DEWA, Abu Dhabi by ADDC, Al Ain by AADC, and central Sharjah by SEWA.
FEWA's customer service helpline is 8003392 (toll-free in the UAE). Emergency electricity faults can also be reported via the 991 line, which routes to the relevant authority by location.
FEWA residential electricity tariffs are similar in structure to DEWA, a slab-based system charged in fils per kWh, but the slab thresholds and rates differ. FEWA also applies a separate water charge schedule. Always check your latest FEWA bill for the current numbers, as authorities publish updated tariffs periodically.
Yes. FEWA accepts payments via its official portal (fewa.gov.ae), the FEWA mobile app, UAE PASS, bank transfers, and most major UAE banks' internet banking. Direct debit (auto-pay) is also available for residential customers.
A typical FEWA bill shows your account number, billing period, previous and current meter readings, kWh consumed, the slab-based electricity charge, water charge (gallons consumed × rate), fixed service charges, fuel surcharge (if applicable), 5% VAT, and any outstanding balance or late fees.