UAE Emergency & Helplines

When to Call 999 vs 901

Dial 999 for life-threatening emergencies, fires, or serious accidents. Dial 901 (Dubai Police) for non-emergencies like minor traffic accidents, noise complaints, or general inquiries.

How to Report an Emergency

• State your location clearly (landmarks, building name).
• Describe the incident and number of people involved.
• Stay on the line and follow instructions.

For Tourists

Most international SIMs can dial 999 directly. If you have trouble, ask hotel security or a local shop to help. Keep a copy of your ID or passport handy.

FAQs

• Can I call from a foreign SIM? Yes, most foreign SIMs can dial 999 while roaming. If it fails, try 112 (global emergency) or ask a local to call.
• What if I don't know my location? Look for landmarks, building names, or road signs. You can also describe nearby shops or community names.
• Do language barriers matter? Dispatchers speak Arabic and English. Speak slowly. They can often bring translators for other languages like Urdu or Hindi.

When to Call UAE Emergency Numbers

In the UAE, dial 999 for police emergencies (crime, traffic accidents, security threats), 998 for ambulance/medical emergencies, and 997 for fire (Civil Defence). These numbers work from any phone, including mobile phones without a SIM card. For non-emergency police matters in Dubai, dial 901. Calls to emergency numbers are free.

Key Emergency Services by Emirate

• Dubai Police: 999 (emergency), 901 (non-emergency), Al Ameen anonymous tips: 800-4888
• Abu Dhabi Police: 999 (emergency), 800-2626 (Aman service)
• Sharjah Police: 999 (emergency), 800-151 (non-emergency)
• Dubai Ambulance: 998 or 04-2151515
• Abu Dhabi Ambulance (Istijaba): 998
• Dubai Civil Defence (Fire): 997

Healthcare Helplines

• Ministry of Health & Prevention (MOHAP): 800-11111
• Dubai Health Authority (DHA): 800-342
• Department of Health Abu Dhabi: 800-555
• Health insurance is mandatory for all UAE residents since 2014 in Abu Dhabi and 2016 in Dubai

Utility Emergency Contacts

• DEWA (Dubai Electricity & Water): 991 or 04-6019999
• ADDC (Abu Dhabi Distribution Company): 800-2332
• SEWA (Sharjah): 800-7392
• Etisalat: 101 (landline/mobile faults)
• du: 155

Government Services

• GDRFA Dubai (visa/immigration): 800-5111
• ICA (Federal Authority for Identity): 600-522222
• Dubai Economy & Tourism: 600-545555
• Road & Transport Authority (RTA): 800-9090
• Salik toll: 800-72545
• Consumer protection: 600-545555

Important Tips

• Save important numbers in your phone contacts for quick access.
• The UAE has dedicated helplines in multiple languages (Arabic, English, Urdu, Hindi).
• For domestic violence, call 800-HOPE (800-4673) or Ewaan shelter: 800-7283.
• Drug-related emergencies: National Rehabilitation Center 02-4449666.
• Mental health support: 800-HOPE (800-4673).
• All emergency services are available 24/7, 365 days a year.